When Emailing from PCRT
Storage Fees You can also see an alternate formatting of this article here
Your device has been with us since [Check-in Date] ([Total No. of Days]). In [word days] (#) days your account will begin to accrue storage fees in the amount of $1 per day. Please refer to your claim ticket for additional information regarding Storage fees and abandonment.
-University PC Care (252-558-1280)
Abandonment
Your device has been with us since [Check-In Date][Total No. of Days]. In word days days your device will be considered abandoned and set for recycling. Please refer to your claim ticket for additional information regarding storage fees and abandonment. Attempts to reach you will be made via telephone, email as well as posted mail (if an address was provided at check-in).
- University PC Care (252-558-1280)
Ready for Pickup
Normal Pickup
Your repair is completed and ready for pickup!
-University PC Care (252-558-1280)
WUR Exchange
Your replacement device is in and ready to be exchanged. You’ll have three (3) business days to complete the exchange before we are required to send the replacement device back per Apple’s policy. Feel free to stop by whenever you have the chance to do so from 9am to 6pm Monday through Friday.
-University PC Care (252-558-1280)
Parts Repair- Apple Devices
The part(s) have arrived for your device and we are ready to complete the repairs. You’ll have three (3) business days to bring the device in to have the repairs completed before we are required to send the parts back to the warehouse per Apple’s policy. Feel free to stop by whenever you have the chance to do so.
-University PC Care (252-558-1280)
Parts Repair- Other Devices
The part(s) have arrived for your device and we are ready to complete the repairs. You’ll have five (5) business days to bring the device in to have the repairs completed before we are required to send the parts back per vendor policies. Feel free to stop by whenever you have the chance to do so.
-University PC Care (252-558-1280)
When Emailing from Google
Expired Subscriptions
PC Care/Mac Care Yearly
Good [TIME OF DAY] [cx name],
I hope you are doing well today.
Your [PC/MAC] Care subscription has expired. Your yearly subscription was set for automatic renewal on [DATE]. However, we were unable to process the payment with the card we have on file for you. Please give us a call to update your payment information.
Renewal Fee: $200 plus tax
Benefits of [PC/MAC] Care
-Managed anti-virus software
-Remote Software Support (by appointment)
-Proactive maintenance
-Support for Peripherals
-Expedited On-site Dispatch (hourly rate separate)
If you no longer wish to continue with the service please let us know and same will be canceled.
Unfortunately, if we do not hear from you by [CANCELLATION DATE] the subscription will be automatically canceled.
I appreciate your time and look forward to hearing from you soon.
PC Care/Mac Care Monthly
Good [TIME OF DAY] [cx name],
I hope you are doing well today.
Your [PC/MAC] Care subscription has expired. Your monthly subscription was set for automatic renewal on [DATE]. However, we were unable to process the payment with the card we have on file for you. Please give us a call to update your payment information.
Renewal Fee: $20 plus tax
Benefits of [PC/MAC] Care
-Managed anti-virus software
-Remote Software Support (by appointment)
-Proactive maintenance
-Support for Peripherals
-Expedited On-site Dispatch (hourly rate separate)
If you no longer wish to continue with the service please let us know and same will be canceled.
Unfortunately, if we do not hear from you by [CANCELLATION DATE] the subscription will be automatically canceled.
I appreciate your time and look forward to hearing from you soon.
PC/Mac Care 365 (Old Plans) Yearly
Good [TIME OF DAY] [cx name], ,
I hope you are doing well today.
Your [PC/MAC] Care 365 subscription has expired. Your yearly subscription was set for automatic renewal on [DATE]. However, we were unable to process the payment with the card we have on file for you. Please give us a call to update your payment information.
Renewal Fee: $120 plus tax
Benefits of [PC/MAC] Care 365:
-Managed anti-virus software
-Remote Software Support (by appointment)
-Proactive Maintenance
If you do not wish to continue with the service we would recommend at least renewing the antivirus portion of the subscription for $60 plus tax.
We look forward to hearing from you.
PC/Mac Care 365 (Old Plans) Monthly
Good [TIME OF DAY] [cx name], ,
I hope you are doing well today.
Your [PC/MAC] Care 365 subscription has expired. Your yearly subscription was set for automatic renewal on [DATE]. However, we were unable to process the payment with the card we have on file for you. Please give us a call to update your payment information.
Renewal Fee: $10 plus tax
Benefits of [PC/MAC] Care 365:
-Managed anti-virus software
-Remote Software Support (by appointment)
-Proactive Maintenance
If you do not wish to continue with the service we would recommend at least renewing the antivirus portion of the subscription for $60 plus tax per year.
We look forward to hearing from you.
Canceling Services
Care Plan Cancellation (before renewal)
Thank you so much for reaching out to us. Your subscription has been cancelled and will not be renewing on [DATE].
If you do not mind taking the time to answer a few questions regarding the service that would be appreciated.
- What has made you cancel the service?
- Was there anything we could have done better?
- Have you gotten a new machine? If so, did you know we can transfer your care plan from one machine to another?
I hope you have a great day and we look forward to working with you in the future!
In-Store App Cancellation
Thank you so much for reaching out to us. Your appointment has been canceled.
I hope you have a wonderful day!
Remote App Cancellation
Thank you so much for reaching out to us. Your appointment has been canceled.
If you would like to reschedule please feel free to give us a call or visit our site at the links below.
I hope you have a great day!