iPhone Display Replacement

Steps to handle a display replacement and calibration in store.

Check-In

1. Follow the normal iOS check-in procedure before starting the repair.
   1. Make sure Find My iPhone is disabled.
   2. Make sure the customer has a backup. If calibration fails we will have to replace the entire device.
   3. Verify coverage based on the updated VMI.
   4. Make sure to remove any cases or screen protectors before proceeding. Make the customer remove cases, not you. The phone must have nothing that prevents it from laying flat in the calibration unit.
   5. Verify diagnostics (MRI and applicable diagnostic) are ran in front of the customer.

Create Repair in GSX

Repair MUST be created in GSX before the calibration can be performed.

1. Create a Carry-In repair in GSX
   1. To see a list of symptoms you can perform a display replacement for, search GSX for "iPhone display replacement process"
2. Add parts to repair as described in OP1796.

Repair the Device

The repair must be created in GSX before moving forward. If you are unable to create the repair, stop and chat with ACS.

1. Repair the device as described in OP1796 and service guides.
2. Verify device powers on, has at least 20% charge and responds to touch. If any of this fails, reseat cables and verify.

Calibrate the Device

After installing the service part display on the customer's iPhone, the next step is to calibrate the device. You must calibrate the new display to the iPhone's main logic board. If the display calibration fails, see Section 7 in OP1796.

1. Follow steps and procedures outlined in TP1548 to calibrate the device.
2. If calibration fails, reseat cables and then follow procedure for failures outlined in OP1796.

Verify Functional Tests

Run MRI after repair and calibration to verify all other aspects of the device function properly before closing and delivering phone back to the customer. If any fail follow the procedure for failures.