Scheduling & Breaks
This policy lays out the basic guidelines for employee scheduling and general flow of a workday including breaks and lunches.
Federal and State labor laws may be reviewed at any time on the labor law posters found in each store, usually in the backroom or break area.
Full Time, Part Time
To be considered full-time, an employee must work 30 or more scheduled hours per week, not including PTO. Full Time employees are eligible for holiday hours and Privilege Leave Time (PTO) according to policy laid out in Holidays (Store Closings) and Other Time Off. Both full time and part time employees may take time off for their birthday, also laid out in the above policy.
All employees outside of their initial Probationary period (90 days from hire) are eligible for insurance supplement plans. Full time employees are eligible for reduced price insurance supplement plans.
Working Hours
Standard working hours for all locations are Monday through Friday 9am to 6pm and Saturday 10am to 2pm. Employees are expected to work as scheduled during these hours. Requests to work outside of normal hours for special circumstances must be requested in advance and approved. Please email such requests to hr@universitypccare.com. Hours worked outside of normal business hours that were not previously approved by HR may not be honored.
Arriving Late
Arriving late can delay scheduled appointments, delay in-store repairs and be a detriment to your fellow coworkers. Please arrive on time for your scheduled shift to avoid such problems. Being late habitually may result in a formal write-up or more severe disciplinary action if it continues to be an issue.
Scheduling
Scheduling will generally be handled by the store manager. Full time employees are expected to work during normal business hours from open till close. Part time employees will have a work schedule as agreed upon by the employee and the store manager. Part time employees are expected to be flexible, but University PC Care will do its best to work with any existing schedule.
Time Clock
As an employee comes onto their scheduled shift, and any time they leave or come back from a break, the employee should use the Time Clock functionality of PC Repair Tracker. A more detailed examination of the Time Clock is available in Procedure - Time Clock. In short, however, an employee must login to the Repair Tracker and navigate to the Time Clock area and enter their Time Clock PIN to either punch-in or punch-out.
Breaks
While employees are not legally obligated to take breaks according to NC Law, it is expected that employees will take breaks as necessary throughout the day. Full-time employees should take at least one 30-minute to 1-hour break per day (typically reserved for lunch). Part-time employees are expected to work a full shift without breaks if the shift is less than 6 hours. Working for 6 hours or more without a break can contribute to mistakes made on the job, as well as unnecessary fatigue and stress.
While the policy on breaks is lenient, please do not abuse it. Management reserves the right to restrict additional breaks on a per-case basis for any reason.
Emergency Leave
This section pertains only to unexpected emergencies that arise during an employee’s shift. For information on how to handle extended emergency leave, see Policy - Requesting Time Off and Time Clock Changes.
If a situation arises during an employee's shift that the employee needs to attend to urgently, then the employee should first notify the store manager of the situation and the amount of time the manager should expect the employee to be gone. If possible, the employee should attempt to document or at least communicate about any ongoing repairs such that another employee can continue working on any repairs that would be left by the leaving employee.
In this situation, the employee must still punch-out as usual.
Working from Home
Working from home is not permitted without advance written approval by HR. Please email requests to work from home to hr@universitypccare.com. Hours worked from home (whether during normal business hours or not) may not be honored if not approved first.
“Working from home” includes working from any location that is not a University PC Care store location, corporate location or, in the case of on-site work, at a customer’s home or place of business.
Missed punch-in or punch-out
Employees should contact HR as outlined in Policy - Requesting Time Off and Clock Changes if a punch-in or punch-out is missed or delayed. HR will do its best to verify the accuracy of the claim. Be advised that if HR is unable to verify the accuracy of the claim, the employee will be punched-in or -out at the first or last verifiable time that the employee was known to be working, respectively.