Recover CareDrive Files/Image (Generic)

These are the "generic" instructions for restoring files and image-based backups from CareDrive (MSPBackups), intended as a very high level overview of the process. Any specific documentation we've written will be in the Links section below - any UPCC documentation there will have a more detailed, step-by-step walkthrough of a specific restore process.

Links

• UPCC instructions for Bare-metal recovery: https://hr.universitypccare.com/wiki/caredrive-bare-metal-recovery
• Official instructions
  • Image restore: https://help.mspbackups.com/restore/ibb/agent-restore
  • Bare-metal restore: https://help.mspbackups.com/restore/bare-metal/recovery-scenarios
    • Bootable Recovery USB: https://help.mspbackups.com/restore/bare-metal/bootable-usb
  • File-level restore: https://help.mspbackups.com/restore/file/file-restore

Windows and Mac installations

Image recovery

1. Login to mspbackups.com
2. Click Downloads
3. Download the Bootable USB
4. Boot customer's computer to the bootable USB
5. Follow the "bare-metal restore" instructions above

Individual file recovery

1. Open the CareDrive agent on the computer
2. Go to the Storage tab
3. Navigate the backup file structure to find the file(s) or folder(s) that you want to restore
4. Right-click and restore the files
5. See "File-level restore" instructions above for more information

NAS Recovery

Intel-based processor

An Intel-based Synology NAS is capable of running the "Cloudberry" or "MSP Backups" package from the Synology package center, which comes with a web interface accessible through the Synology web interface.

If it is not installed, that means the ARM-based installation method was used instead. See below.

ARM-based processor

This operates entirely from the command line and through the mspbackups.com web interface.

To start a restore:

1. Login to mspbackups.com
2. Go to the Monitoring/History tab
3. Find the NAS in the list
4. Click on the NAS name in the "computer name" column
5. Click the "+" button on the Plans tab

6. Create a new recovery plan

   1. Restore to a new folder called "Recovered YYYY/MM/DD" Where YYYY is the year, MM is the month with 0 prefix, and DD is the day of the month with 0 prefix i.e. 2023/01/15
7. Run the recovery plan
8. Files will be restored to the new folder
9. Review files then copy into proper place when customer confirms it looks good