SOS - Local Tech

This article covers everything that a Local Tech is responsible for. Their full Scope of Support

Hardware:

• Mac hardware repairs
• PC hardware repairs
• iOS hardware repairs
• Additional Apple products
• Consols

Customer service:

• Assist customers at the front counter
• Try and sell any accessories or computers that may be relevant to a customer
• Answer the phone
• Handle Ticket Management/Help Desk issues

Shop Work:

• Works towards an “Empty Dashboard”
• Keep your workstation and common areas clean
• Complete designated store/operational tasks
• Recycle/refurbish computers