NC Sound - New Workstation Setup

Create VPN User

1. Login to their controller at https://unifi.ui.com using your account if you have been granted administrative access to their Unifi Controller, or their Unifi account (ncsound@clients.mybiz.care)
2. Create a new VPN user in the form of:
   1. Username: First initial, last name (John Doe would be jdoe)
   2. Password: NCSG@####, where #### is 4 digits provided to us by NC Sound (Forrest Honeycutt)
3. Configure the VPN on the laptop using the information above and:
   1. Name: NC Sound
   2. Server IP: 98.101.205.138
   3. VPN Type: IPSec with Preshared Key
   4. PSK: On the VPN/network tab in their Unifi Controller

Connect to file share and install programs

1. Configure and connect to the VPN
2. In File Explorer, navigate to \\192.168.250.5\Data\New Computer Program Files using the following credentials:
   1. Username: Setup
   2. Password: Ncsg@Setup
3. Continue installation in the relevant subsection(s) below for this computer.

Office Laptop/Tower Computer:

1. Create Windows User: "FirstName LastName"
   1. Password: Ncsg@####, where #### are 4 digits provided to you by NC Sound for this user
2. Microsoft 365 Suite
3. Email (Outlook Classic) app set up the user's NC Sound email
4. Adobe Reader
5. Sharefile for Windows
6. Chrome
7. Firefox
8. Copy the relevant printer folder, if any, to the desktop from \\192.168.250.5\Data\New Computer Program Files\. For example, a computer going to the Goldsboro office should have the "Goldsboro Printers" folder copied to their desktop so the user can choose which printers to configure
9. Local Shared folder on laptop/desktop to their remote desktop account (Winston and Wilmington) (ask Forrest to clarify this section then update documentation)
10. AutoCAD (if needed - Forrest will tell you if it's needed)
11. Remote Desktop Connection to server (if needed - Forrest will tell you if it's needed)
12. If instructioned to reserve an IP Address, see "Reserving an IP Address" section below

Additional configuration for Goldsboro computers

this section needs additional reformatting

Tigerpaw: Goldsboro Computers Only (only TigerPaw, not Time Service) SQL Server Login Username: sa PW:Tigerpaw!1 Server: SERVER2019/Tigerpaw11

Technician/Field Laptop: @ncsound.org

this section needs additional reformatting

Setup User: Name Password: Last 4 of social (the number assigned to the user)

Microsoft 365 Suite Email (outlook) app setup the user's email Adobe DC (adobe website) Sharefile windows explore app domain: ncsound Chrome Firefox Bogen Commander EasyIP Goldsboro Printers (if it's going to Goldsboro) QLWrel Support Tool ProteaSoftware Studio Putty

Reserving an IP Address

You may be requested to reserve an IP Address for a computer, so that it can be accessed remotely. This has, in the past, only been for select Goldsboro computers. The instructions below are for Goldsboro computers only:

1. Remote into the Goldsboro server (SERVER2019) in ScreenConnect and login as an administrator
2. Go to Control Panel --> Administrative Tools --> DHCP
3. In the DHCP program, drill down to DHCP --> server2019.ncsound.local --> Scope [192.168.250.0]
4. Take note of the start and end IP address in the "Address Pool" section. Your reserved IP should fall outside of this range
5. Open the "Reservations" section and take note of the existing reservations - in the next step you will be choosing a reservation that is not one of these
6. Right-click "Reservations" and click "New Reservation"
   1. Name: A relevant name for this reservation (computer name, for example)
   2. IP Address: Enter a new, unreserved IP address outside of the DHCP scope you noted earlier
   3. MAC address: The MAC Address of the computer
   4. Description: A relevant description including today's date
   5. Supported Types: Both
   6. "Add"

The next time the computer connects to their Goldsboro office, it will be assigned this static IP

Additional setup when the user gets the computer:

1. Sign in to Microsoft 365 apps (open any Microsoft 365 app - if not prompted to sign in, then they already are and you can skip this step)
2. Sign in to Adobe Reader with their NC Sound email address to upgrade it to Adobe DC
3. Open ShareFile, enter the domain (ncsound) and login with their NC Sound email