Final Inspection

Before any device is picked up by a customer, the final inspection procedure must be followed. This is to ensure that all devices are given back to the customer in a BETTER state than the device was dropped off. By doing this, we create a professional environment where customers trust in the work that we are doing. This environment is what makes customers want to come back with all of their devices, and even tell their friends and family about us! Detailed below is a check list for each type of device to follow when performing a final inspection. Correctly performing the final inspection is the final step to a successful work order process.

Final Inspection Checklist

iOS Devices

• Ensure that bottom dock screws are properly installed
• Devices passes all diagnostics that passed in pre-diagnostics (no new failures detected)
• The checked in issue has been resolved
• Speakers are clear of dirt and gunk
• Front, Back, and Mid Systems have been cleaned up dirt, smudges, or fingerprints
• Device is either off or at the lock screen upon placing on Ready for Pickup
• Device has been charged to a useable state
• Any accessories checked in with device are properly labeled and placed with device on Ready for Pickup
• Customer has been called/texted/emailed that the device is ready for pickup

Windows Laptops

• Device has all bottom case screws installed
• If bottom case was removed, device was blown out and fans look clean
• Display is cleaned of fingerprints, dirt, and smudges
• Top Case, Bottom Case, and Display Housing is cleaned of all dirt, fingerprints, or smudges.
• If Software work was performed, ensure all software work was completed to our standard and correctly. (ensure any special requests were completed)
  • Verify that the remote session, power menu, and clean up folder has been removed
• If any notes were made by the remote technician that need to be relayed to the cx, ensure they have been correctly added to the “Notes for Customer” section of the Work Order BEFORE the repair report has been printed.
• The device will fully shut down and fully start back up to the login screen with no issues.
• The device restarts as expected
• Battery charges as expected
• The checked in issue has been resolved
• Ensure Secure Boot is Enabled in the BIOS
• Ensure Secure Boot is Enabled in the BIOS
• Any accessories checked in with device are properly labeled and placed with device on Ready for Pickup
• Customer has been called/texted/emailed that the device is ready for pickup

Windows Desktops

• Device was blown out and fans look clean
• The case is cleaned of all dirt, fingerprints, or smudges.
• If Software work was performed, ensure all software work was completed to our standard and correctly. (ensure any special requests were completed)
  • Cleanup Folder and UPCC PowerMenu have been properly removed from the device
• If any notes were made by the remote technician that need to be relayed to the cx, ensure they have been correctly added to the “Notes for Customer” section of the Work Order BEFORE the repair report has been printed.
• The device will fully shut down and fully start back up with no issues.
• The device restarts as expected
• Ensure Secure Boot is Enabled in the BIOS
• The checked in issue has been resolved
• Ensure Secure Boot is Enabled in the BIOS
• Customer has been called/texted/emailed that the device is ready for pickup

Mac Laptops

• Device has all bottom case screws installed
• Device was blown out and fans look clean
• Display is cleaned of fingerprints, dirt, and smudges
• Top Case, Bottom Case, and Display Housing is cleaned of all dirt, fingerprints, or smudges.
• If Software work was performed, ensure all software work was completed to our standard and correctly. (ensure any special requests were completed)
  • Caffeine for Mac was properly uninstalled and removed from the device
• If any notes were made by the remote technician that need to be relayed to the cx, ensure they have been correctly added to the “Notes for Customer” section of the Work Order BEFORE the repair report has been printed.
• The device will fully shut down and fully start back up with no issues.
• The device restarts as expected
• Battery charges as expected
• Any accessories checked in with device are properly labeled and placed with device on Ready for Pickup
• The checked in issue has been resolved
• Customer has been called/texted/emailed that the device is ready for pickup

Mac Desktops

• Cleaned of fingerprints, dirt, and smudges
• If Software work was performed, ensure all software work was completed to our standard and correctly. (ensure any special requests were completed)
• If any notes were made by the remote technician that need to be relayed to the cx, ensure they have been correctly added to the “Notes for Customer” section of the Work Order BEFORE the repair report has been printed.
• Caffeine for Mac was properly uninstalled and removed from the device
• Customer has been called/texted/emailed that the device is ready for pickup
• The device restarts as expected
• Any accessories checked in with device are properly labeled and placed with device on Ready for Pickup
• The checked in issue has been resolved
• Customer has been called/texted/emailed that the device is ready for pickup \