MacOS Service Matrix(enchant:?page,(text-colour:black)+(bg:white))Is there physical damage?
[[Yes]]
[[No]]
(enchant:?page,(text-colour:black)+(bg:white))Does the customer have Apple Care + on their device?
[[Yes->YesAC+]]
[[No->NoOW]](enchant:?page,(text-colour:black)+(bg:white))Does the customer have Limited Warranty or Apple Care + on their device?
[[Yes->YesLW]]
[[No->NoLW]](enchant:?page,(text-colour:black)+(bg:white))For a computer with no physical damage, that does have warranty, we would do a ''Mail In Repair''.(enchant:?page,(text-colour:black)+(bg:white))For a computer with no physcial damage but is out of warranty we can do an ''Out Of Warranty - Carry In Repair''. Here are the <a href="https://docs.google.com/spreadsheets/d/1IRgWD1cxe8b3Z9VbuDYxPZ9rVYviw5sGFG5ja8M4Wo4/edit#gid=537817580">prices</a> .
If the customer has recently run out of warranty, suggest they call Apple Support (1-800-275-2273) to see if they will extend the warranty.(enchant:?page,(text-colour:black)+(bg:white))For computers that have accidental damage and have Apple Care + there are two tiers are service. Tier 1 is $99 for displays, and Tier 2 is $299 for everything else.
Is the accidental damage only on the display?
[[Yes->YesTier1]]
[[No->NoTier2]](enchant:?page,(text-colour:black)+(bg:white))For a computer with physcial damage but is out of warranty we can do an ''Out Of Warranty - Carry In Repair''. Here are the <a href="https://docs.google.com/spreadsheets/d/1IRgWD1cxe8b3Z9VbuDYxPZ9rVYviw5sGFG5ja8M4Wo4/edit#gid=537817580">prices</a> .(enchant:?page,(text-colour:black)+(bg:white))For computer that have accidental damage only on the display, the repair will be $99. We will do the repair as a ''Carry In''.(enchant:?page,(text-colour:black)+(bg:white))For computers that have accidental damage somewhere other then the display.
Is more than one component affected?
[[Yes->YesMI]]
[[No->NoOI]](enchant:?page,(text-colour:black)+(bg:white))For computers with more then one affected component, we would do a $299 ''Mail In Repair''.(enchant:?page,(text-colour:black)+(bg:white))If the computer only have one broken part, we can do a $299 ''Carry In Repair''.